Terms and conditions
Booking
It’s easy to book us – just send us the details (exact time, how many persons, what’s your surf level and where do you stay) and we will check our availability and organize everything. Usually we get back via email within 1-5 hours, in case of last minute booking we’ll get back to you ASAP. If you want to surf with us tomorrow, please text us before 8 pm, otherwise we will have not enough time for organization. In high season (June, July, August, September, Christmas/New year time) please try to text us in advance (at least a week before the day you want to start surfing), so you could be sure to get surf session at a suitable time for you.
Payment
We don’t require any prepayment. You can pay after surf session in cash. But if you want to pay by credit card you can do it in advance via PayPal. Just let us know beforehand.
If you want to pay for several surf sessions in advance (it means you get a surf package for better price) you can do it after your first surf session.
Transfer service
We provide pick up/drop off service in almost all touristic areas of Bali (Canggu, Seminyak, Kuta, Jimbaran, Nusa Dua, Uluwatu, Sanur, Ubud).
We don’t share transportation. It will be only you and your surf instructor / surf guide by personal car.
Sometimes it’s very hard to find private villa/ house in Bali so if you choose such accommodation please understand if your surf guide/ instructor is a bit late due to it.
We understand that you’re on holidays and could be late due to the time changing or other reasons, so the surf guide/surf instructor can wait for you at your place maximum 40 minutes and then he leaves.
Schedules
We have no schedules and time limits, pick up time is discussed with each of our guests individually.
The duration of the surf lesson (surf session) – as long as you get tired (usually it’s around 2-2,5 hours). Surf lesson (surf session) finishes, when you go out from water.
Cancelation
If you want to cancel or reschedule your surf session please let us know ASAP via email, calling or texting in whatsapp.
If the surf guide/instructor is already at your hotel and you cancel the surf session, we have to charge the fee 200 000 IDR.
We always check the surf report and try to offer for you the best time to surf, but the ocean could be unpredictable and sometimes we can not guarantee perfect waves. Anyway if you come to the beach and decide not to surf cause of absolutely not suitable conditions, we don’t demand any charge but appreciate some tips from you.
Additional costs
We don’t ask any additional costs except only such cases:
- If we go to surf to Airport or Serangan spots we need to take a boat to get to the break – in this case you need to pay extra money for the boat transfer.
- If we go to surf to Tanah Lot you need to pay for the entrance ticket.
- We take responsibility of rent equipment (surfboard, leash and fins) damages during the surf session only for beginner surfers. In case 7-feet or shorter surfboard is damaged, we charge additional fee for repair.
We don’t rush you after surfing so you can take your time and have a rest before going back. But if you want to stay on the beach longer time (more than 1 hour) or to get to some place before coming back to your hotel we charge extra 100 000 IDR for each hour.
If you’re not happy of our service or you have some suggestions or questions – please feel free to text us and we will do our best to improve our service.
