Terms and conditions
Booking
It’s easy to book us – just send us the details (exact time, how many persons, what’s your surf level and where do you stay) and we will check our availability and organize everything. Usually we get back via email within 1-5 hours, in case of last minute booking we’ll get back to you ASAP. If you want to surf with us tomorrow, please text us before 8 pm, otherwise we will have not enough time for organization. In high season (June, July, August, September, Christmas/New year time) please try to text us in advance (at least a week before the day you want to start surfing), so you could be sure to get surf session at a suitable time for you.
Payment
We don’t require any prepayment. You can pay after surf session in cash. But if you want to pay by credit card you can do it in advance via PayPal. Just let us know beforehand.
If you want to pay for several surf sessions in advance (it means you get a surf package for better price) you can do it after your first surf session.
Transfer service
We provide pick up/drop off service in Canggu. If you stay in another area we can pick you up for extra payment – just send us request and we’ll give you details.
We don’t share transportation. It will be only you and your surf instructor / surf guide by personal car.
We understand that you’re on holidays and could be late due to the time changing or other reasons, so the surf guide/surf instructor can wait for you at your place maximum 30 minutes and if no one comes out, he will go back.
Schedules
We have no schedules and time limits, pick up time is discussed with each of our guests individually. We will offer you best time to surf according to the current ocean conditions.
One surf lesson means one surf session and it lasts around 2 hours (if you’re beginner surfer usually it’s enough time to get tired). You pay for the session not for hours, so we can not divide your lesson for two 1-hour sessions. If you feel tired or the ocean conditions become unsurfable/unsafe the surf guide will finish your session earlier.
Cancelation
If you want to cancel or reschedule your surf session please let us know ASAP via email, calling or texting in whatsapp.
If the surf guide/instructor is already at your hotel and you cancel the surf session, we will charge the fee 200k IDR.
We always check the surf report and try to offer you the best time to surf, but the ocean could be unpredictable and sometimes we can not guarantee perfect waves. Anyway if you come to the beach and your guide says the conditions is fine, but you decide not to surf anyway, we will charge the fee 200k IDR for cancelation.
Additional costs
We don’t ask any additional costs except only such cases:
- In case the ocean conditions in Canggu unsurfable, we offer you to reschedule the session or to go to another distant surf spot in Bali. – In such case we take extra charge for longer transfer.
- If we go to surf to Airport breaks or Serangan we need to take a boat to get to the break – in this case you need to pay extra money for the boat transfer.
- If we go to surf to Tanah Lot you need to pay for the entrance ticket.
- We take responsibility of rent equipment (surfboard, leash and fins) damages during the surf session only for beginner surfers. In case 7-feet or shorter surfboard is damaged, we charge additional fee for repair.
If you’re not happy of our service or you have some suggestions or questions – please feel free to text us and we will do our best to improve our service.
